The Carpinteria Valley Water District is always striving for ways to improve customer service. With that in mind, we have initiated a program that we refer to as the Direct Payment Program. Many of our customers have asked for a more convenient and less time consuming way to pay their water bills. We believe this program is the answer and that this program will benefit our customers in many ways. You will no longer have to remember to write a check for payment, and you will eliminate postage expense and the risk of late payments due to slow mail delivery. Another benefit is the reduction of payment processing costs, which helps to keep your water rates as low as possible.

HOW DOES DIRECT PAYMENT WORK?
After enrollment in the Direct Payment Program, you’ll still continue to receive your itemized monthly water bill. The amount of your water bill will be automatically debited from your checking or savings account on the 20th of the month. Of course, you can still call the District office if you ever have questions about your bill.

AFTER I’M ENROLLED, HOW DO I CHANGE INFORMATION ON MY DIRECT PAYMENT?
All changes must be received by the District in writing at least five days prior to the date scheduled for automatic debit of your account. Any written change received within five days of the automatic payment will not allow us sufficient time to process any needed corrections. Account corrections will then be made in the next billing cycle. You may cancel participation in the program at any time by giving the District a 30-day written notification. Please keep a copy of the cancellation request for your records.

WHAT HAPPENS IF THE EVENT OF A REJECTED PAYMENT?
Payments may be rejected by your financial institution because of insufficient funds, closed/unauthorized accounts or other reasons. The District will assess a $15.00 service charge, if a payment is rejected. We will then require that the current payment amount be covered in cash, cashiers check or money order. After two such occurrences of rejected payments, you will no longer be eligible for the Direct Payment Program.

 

Click here for Direct Payment Agreement (PDF)*

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Carpinteria Valley Water District

1301 Santa Ynez Ave Carpinteria, CA 93013