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How do I read my water meter? |
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Who can I call if I have questions? |
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When
is my bill due?
Water is delivered to customers on
credit, in advance of payment. Therefore
CVWD bills are due upon receipt and must be
paid prior to the next billing date to avoid
a disconnect notice. |
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Have you received my payment?
To find out if CVWD has received your
payment, call (805)-684-2816 during normal
business hours Monday through Friday, 8:00
a.m. to 5:00 p.m. |
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Where
can I pay my bill?
You can pay your water bill at our District
Office or you can mail your payment to
Carpinteria Valley Water District, P.O. Box
36, Carpinteria, CA 93014. For your
convenience, the District Office also has a
night deposit box for payments made before
or after normal business hours. |
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What
are your hours?
CVWD’s office hours are 8:00 a.m. – 5:00
p.m. Monday through Friday, except for
holidays. In the event of an after-hours
emergency, call (805) 684-2816 to reach our
answering service for an on-call serviceman. |
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Do
you accept credit card payments?
Yes, CVWD does accept credit card
payments. For security reasons, credit card
payments must be made in our office. |
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What
other ways can I pay my bill?
CVWD offers its customers automatic monthly
withdrawals through its
Direct Payment
Program. The Direct Payment Program provides
customers with a fast, convenient and secure
way to pay their bills. Customers also save
money because no stamp, envelope or paper
check is needed.
1.The Direct Payment Program allows
customers to receive a paper water bill and
have their payment automatically deducted
from their designated bank account. To
enroll, customers may call Customer Service
at (805) 684-2816 for a Direct Payment
Program application or click on the above
link. Customers simply fill out and mail
back the application including their
signature and a voided check. You will
receive a confirmation letter with the date
of your first scheduled Direct Payment. |
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Can I get an extension on my past due bill?
If payment is not received by the 28th of
the month, a disconnect notice is sent to
all delinquent customers. The disconnect
notice provides customers with a penalty
date, which in effect is an extension on
past due bills. Accounts not paid by the
delinquent date will be assessed a $15.00
door tag fee and will receive a door tag.
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What if my water is shut off due to non
payment?
If your water is shut off due to non
payment, the past due and current balances
must be paid, bringing the account to a zero
balance. In addition, a $25.00 reconnection
fee will be charged. For reconnection after
business hours, an on-call service person is
available by phoning the District at (805)
684-2816. |
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I
had a high bill because of a leak; can I get
an adjustment?
A request for reduction in a bill due to a
leak or some other similar problem occurring
on the customer side of the meter may, after
Board of Directors review, and entirely and
solely at their discretion, be favorably
granted by the Board of Directors as
follows:
1. A credit of 25% of the charge for the
amount of water metered in excess of the
normal average amount of water metered for
the period in question as determined by the
District may be applied to the customer’s
account after a Water Savings Survey is
completed by the District.
2. A three-month period of time may be
allowed for payment of the total amount of
the bill, less the 25% adjustment.
The Manager, at his discretion, may
provide a credit of 25% to the customer’s
account, if calculated to be less than $100,
without forwarding the request for reduction
to the Board of Directors, and after a Water
Savings Survey is completed by the District. |
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What if I am not satisfied with the charges
on my bill?
In the event that a customer disputes or
denies the accuracy of any bill the customer
shall deposit with the District an amount as
determined by the District based on the
normal average amount of water metered for
the period in question within 15 days of
receipt of bill. The customer shall
accompany said deposit with a written
statement that said customer believes the
bill to be in error or in excess of normal
usage due to a leak or some other similar
misfortune and briefly state the reasons for
believing said bill is in error. Failure of
a customer to give notice to the District of
an error with his/her bill within 15 days of
receipt of bill shall constitute a waiver of
any error and the bill shall be deemed
correct and final as presented. |
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When
are you reading my meter next?
Meters are read approximately every 30 days.
Our billing is set on the 28th of each
month; therefore we try our best to read the
meter within that time frame. |
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Do you offer discounts for low income
customers or senior citizens?
Yes, our Lifeline Customer Assistance
Program provides reduced rates for customers
of Southern California Edison’s CARE
program. Simply bring in your Edison bill,
which indicates that you are a CARE
participant; making you eligible for CVWD’s
Lifeline program. Although we don't have a
specific assistance program for seniors,
many of our senior customers participate in
the Lifeline program. |
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Why does CVWD charge a Deposit Fee?
The deposit fee is one method of
establishing credit with the District. Other
methods include the applicant providing
sufficient evidence of creditworthiness
established on another CVWD service account,
as determined solely by the Manager or his
designee or by receipt of a letter from
another public water agency in Santa Barbara
or Ventura County with the following
information confirming the customer’s good
credit account history for a current account
with that agency - date account was open,
statement that there have been no shut off
or equivalent type notices in the last 5
years. A current account includes an account
closed at the request of the customer within
60 days of the new service request. The
District must receive a customer’s letter of
credit prior to service start date. |
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How
does CVWD set its rates?
CVWD’s rates are set to cover what it costs
to serve its customer groups (single family
residential, multi-family residential,
industrial, irrigation and commercial
groups). CVWD’s Board reviews the rates and
rate structure annually and seeks public
comment at a public hearings before adopting
rates effective July 1 of each year. |
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Who can I call if I have questions?
The Carpinteria Valley Water District’s can be reached at (805)
684-2816.
Questions and comments can also be
sent online or mailed to:
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Carpinteria Valley Water District
1301 Santa Ynez
Ave
Carpinteria, CA 93013
The telephone number for the EPA’s Safe Drinking Water Hotline
is (800) 426-4791.
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