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If my neighbor has a leak on his/her property, should I call CVWD to
turn off their water? |
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How
do I start my water service account?
A water service account with CVWD may be
opened either by:
- telephoning the District’s Customer
Service at (805) 684-2816
- coming in to the District Office, 1301
Santa Ynez Avenue, located at the corner of
Santa Ynez Avenue and Via Real, during
business hours (8 a.m. – 5 p.m., Mon.- Fri.)
When you call or come in to open an account,
that account will be put in your name – you
may not establish an account for another
person.
A deposit is required of all customers when
opening a new account in order to establish
credit worthiness. The deposit must be paid
within 3 business days of the service start
date in order to avoid interruption of
service.
Other methods of establishing credit
worthiness are:
- a current CVWD account in good standing
- receipt of a letter from another public
water agency in Santa Barbara or Ventura
County with the following information
confirming the customer’s good credit
account history for a current account with
that agency:
- date account was opened
- statement indicating that a shut off or equivalent type note has not
been issued in the last 5 years
- receipt of the letter prior to service start date
A current account includes an account
closed at the request of the customer within
60 days of the new service request. |
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How
do I stop my water service account?
A water service account with CVWD may be
closed by phoning (805) 684-2816, or by
requesting in person at the District Office.
The District requests 24 hours notification
when closing your account. There is no fee
for closing your account.
Any customer who vacates premises being
served water by the District and fails to
request that service be taken out of their
name shall be held responsible for all water
used on those premises as well as monthly
service charges up until the time the
District has actual notice. |
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How
do I obtain a new water service connection?
Every person desiring a new service
connection must first submit a written
application for service. The application is
available to the applicant at the District
Office,
1301 Santa Ynez Avenue. |
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When is my meter read?
Meters are read approximately every 30 days.
Our billing is set on the 28th of each
month; therefore we try our best to read the
meter within that time frame. |
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What number do I call to report a water
leak?
Call the District phone number at (805)
684-2816 to report a water leak 24 hours a
day. |
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What
causes water leaks?
Ground movement, pipe corrosion, soil
conditions, or pipes damaged by others such
as underground contractors. |
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What is CVWD’s
responsibility regarding repairing leaks at
a water meter?
CVWD is responsible for repair of leaks on
the street side of the meter and the meter
itself including the meter threads on the
customer side of the meter. Any pipe repairs
on the customer side of the meter are the
responsibility of the customer. |
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What happens after a water leak is reported
to CVWD?
The CVWD representative will dispatch an
investigator to the leak location based on
the information given by the caller. During
the investigation, our representative will
attempt to ascertain origin of the leak and
if it is on the District’s pipes. |
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Will my water be turned off when the repair
crews work on the water lines?
In some cases, it may be necessary to turn
your water off while repairs are being
performed. CVWD makes every effort in
attempting to notify customers if a shutdown
is planned. |
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How are leaks scheduled for repair?
Leak repairs are prioritized based on many
factors including severity of the leak,
impacts to public safety and/or the
environment, probability of property damage,
unsafe traffic conditions, or other issues
specific to the situation. Large leaks
causing water outage and those that might
impact public safety/environment or cause
property damage are typically repaired as
soon as possible. Staff is available 24
hours a day to make emergency repairs. If
the leak is small, the repair order is held
to allow for notification of customers and
other utilities and to schedule the work.
The Underground Service Alert requires 48
hours notice for planned repairs to allow
agencies to locate their utilities. Examples
of utilities include gas, electricity,
sewer, etc. |
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How long will repairs take?
The duration of repairs depends on the
severity of the leak as well as weather
conditions. |
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How late/early does CVWD work to repair a
leak?
CVWD responds to emergencies and conducts
emergency maintenance repairs 24 hours a day
and seven days a week including holidays.
Non-emergency planned maintenance is usually
scheduled during normal business hours. In
some cases non-emergency jobs may be done
after hours for traffic, business, or other
considerations. |
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Will CVWD show me how to repair my leak?
For liability reasons, CVWD employees are
not allowed to advise you on repairs to your
plumbing system. |
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Does CVWD recommend specific plumbers to
call?
No, CVWD does not recommend specific
plumbers. |
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If my neighbor has a leak on his/her
property, should I call CVWD to turn off
their water? You should first attempt to
contact your neighbor and inform them about
their leak. If you are unable to contact
your neighbor and you feel the leak may
cause damage to your property or to the
property of others, then you should call
CVWD and request your neighbor’s meter be
turned off. If it is determined that the
leak is severe or may cause damage, and your
neighbor is unaware of the leak or cannot be
contacted, we will turn off the water and
leave a note informing them of the action
taken. |
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The Carpinteria Valley Water District’s can be reached at (805)
684-2816.
Questions and comments can also be
sent online or mailed to:
Carpinteria Valley Water District
1301 Santa Ynez
Ave
Carpinteria, CA 93013
The telephone number for the EPA’s
Safe Drinking Water Hotline
is (800) 426-4791.
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