CUSTOMER SERVICE FAQ
How do I start my water service account?
A water service account with CVWD may be opened either by:
- telephoning the Districts Customer Service at (805) 684-2816
- coming in to the District Office, 1301 Santa Ynez Avenue, located
at the corner of Santa Ynez Avenue and Via Real, during business
hours (8 a.m. 5 p.m., Mon.- Fri.)
When you call or come in to open an account, that account will
be put in your name you may not establish an account for
A deposit is required of all customers when opening a new account
in order to establish credit worthiness. The deposit must be paid
within 7 business days of the service start date in order to avoid
interruption of service.
Other methods of establishing credit worthiness are:
a current CVWD account in good standing
receipt of a letter from another public water agency with
the following information confirming the customers good
credit account history for a current account with that agency:
- date account was opened
- statement indicating that there have
been no shut offs for non-payment or door tags in the last 2 years
- receipt of the letter prior to service
A current account includes an account closed at the request
of the customer within 60 days of the new service request.
How do I stop my water service account?
A water service account with CVWD may be closed by phoning (805)
684-2816, or by requesting in person at the District Office. The
District requests 24 hours notification when closing your account.
There is no fee for closing your account.
Any customer who vacates premises being served water by the District
and fails to request that service be taken out of their name shall
be held responsible for all water used on those premises as well
as monthly service charges up until the time the District has
How do I obtain a new water service connection?
Every person desiring a new service connection must first submit
a written application for service. The application is available
to the applicant at the District Office,
1301 Santa Ynez Avenue.
When is my meter read?
Meters are read approximately every 30 days. Our billing is set
on the 28th of each month; therefore we try our best to read the
meter within that time frame.
What number do I call to report a water
Call the District phone number at (805) 684-2816 to report a water
leak 24 hours a day.
What causes water leaks?
Ground movement, pipe corrosion, soil conditions, or pipes damaged
by others such as underground contractors.
What is CVWDs responsibility regarding
repairing leaks at a water meter?
CVWD is responsible for repair of leaks on the street side of
the meter and the meter itself including the meter threads on
the customer side of the meter. Any pipe repairs on the customer
side of the meter are the responsibility of the customer.
What happens after a water leak is reported
The CVWD representative will dispatch an investigator to the leak
location based on the information given by the caller. During
the investigation, our representative will attempt to ascertain
origin of the leak and if it is on the Districts pipes.
Will my water be turned off when the repair
crews work on the water lines?
In some cases, it may be necessary to turn your water off while
repairs are being performed. CVWD makes every effort in attempting
to notify customers if a shutdown is planned.
How are leaks scheduled for repair?
Leak repairs are prioritized based on many factors including severity
of the leak, impacts to public safety and/or the environment,
probability of property damage, unsafe traffic conditions, or
other issues specific to the situation. Large leaks causing water
outage and those that might impact public safety/environment or
cause property damage are typically repaired as soon as possible.
Staff is available 24 hours a day to make emergency repairs. If
the leak is small, the repair order is held to allow for notification
of customers and other utilities and to schedule the work. The
Underground Service Alert requires 48 hours notice for planned
repairs to allow agencies to locate their utilities. Examples
of utilities include gas, electricity, sewer, etc.
How long will repairs take?
The duration of repairs depends on the severity of the leak as
well as weather conditions.
How late/early does CVWD work to repair
CVWD responds to emergencies and conducts emergency maintenance
repairs 24 hours a day and seven days a week including holidays.
Non-emergency planned maintenance is usually scheduled during
normal business hours. In some cases non-emergency jobs may be
done after hours for traffic, business, or other considerations.
Will CVWD show me how to repair my leak?
For liability reasons, CVWD employees are not allowed to advise
you on repairs to your plumbing system.
Does CVWD recommend specific plumbers
No, CVWD does not recommend specific plumbers.
If my neighbor has a leak on his/her property,
should I call CVWD to turn off their water?
You should first attempt to contact your neighbor and inform them
about their leak. If you are unable to contact your neighbor and
you feel the leak may cause damage to your property or to the
property of others, then you should call CVWD and request your
neighbors meter be turned off. If it is determined that
the leak is severe or may cause damage, and your neighbor is unaware
of the leak or cannot be contacted, we will turn off the water
and leave a note informing them of the action taken.
The Carpinteria Valley Water District
can be reached at (805) 684-2816.
Questions and comments can also be sent
online or mailed to:
Carpinteria Valley Water District
1301 Santa Ynez Ave
Carpinteria, CA 93013
The telephone number for the EPAs
Safe Drinking Water Hotline is (800) 426-4791.