When is my bill due?
Water is delivered to customers on credit, in advance of payment.
Therefore CVWD bills are due upon receipt and must be paid prior
to the next billing date to avoid a disconnect notice.
Have you received my payment?
To find out if CVWD has received your payment, call (805)-684-2816
during normal business hours Monday through Friday, 8:00 a.m.
to 5:00 p.m.
Where can I pay my bill?
You can pay your water bill at our District Office or you can
mail your payment to Carpinteria Valley Water District, P.O. Box
36, Carpinteria, CA 93014. For your convenience, the District
Office also has a night deposit box for payments made before or
after normal business hours.
What are your hours?
CVWDs office hours are 8:00 a.m. 5:00 p.m. Monday
through Friday, except for holidays. In the event of an after-hours
emergency, call (805) 684-2816 to reach our answering service
for an on-call serviceman.
Do you accept credit card payments?
Yes, CVWD does accept credit card payments. For security reasons,
credit card payments must be made in our office or online.
What other ways can I pay my bill?
CVWD offers its customers automatic monthly withdrawals through
its Direct Payment Program. The Direct Payment Program provides
customers with a fast, convenient and secure way to pay their
bills. Customers also save money because no stamp, envelope or
paper check is needed.
1. The Direct Payment Program allows customers to receive a paper
water bill and have their payment automatically deducted from
their designated bank account. To enroll, customers may call Customer
Service at (805) 684-2816 for a Direct Payment Program application or click on the above link. Customers simply fill out and mail
back the application including their signature and a voided check.
You will receive a confirmation letter with the date of your first
scheduled Direct Payment.
2. The District offers Online
Billing. First time users
will need to set up a username and password for their account.
The District is able to see a pending online payment within minutes
of a customer making the payment. If your account is past due
or scheduled for termination please contact the District billing
office to ensure prompt credit to your account and avoid any interruption
Can I get an extension on my past due
If payment is not received by the 28th of the month, a disconnect
notice is sent to all delinquent customers. The disconnect notice
provides customers with a penalty date, which in effect is an
extension on past due bills. Accounts not paid by the delinquent
date will be assessed a door tag fee and will receive a door tag.
What if my water is shut off due to non
If your water is shut off due to non payment, the past due and
current balances must be paid, bringing the account to a zero
balance. In addition, a reconnection fee will be charged. Reconnection after business hours is not provided. Please contact the District during business hours by phoning the District at (805) 684-2816 or coming by the office at 1301 Santa Ynez Avenue..
I had a high bill because of a leak;
can I get an adjustment?
A request for reduction in a bill due to a leak or some other
similar problem occurring on the customer side of the meter may,
after Board of Directors review, and entirely and solely at their
discretion, be favorably granted by the Board of Directors as
1. A credit of 25% of the charge for the amount of water metered
in excess of the normal average amount of water metered for the
period in question as determined by the District may be applied
to the customers account after a Water Savings Survey is
completed by the District.
2. A three-month period of time may be allowed for payment of
the total amount of the bill, less the 25% adjustment.
The Manager, at his discretion, may provide a credit of 25% to
the customers account, if calculated to be less than $150,
without forwarding the request for reduction to the Board of Directors,
and after a Water Savings Survey is completed by the District.
What if I am not satisfied with the charges
on my bill?
In the event that a customer disputes or denies the accuracy of
any bill the customer shall deposit with the District an amount
as determined by the District based on the normal average amount
of water metered for the period in question within 15 days of
receipt of bill. The customer shall accompany said deposit with
a written statement that said customer believes the bill to be
in error or in excess of normal usage due to a leak or some other
similar misfortune and briefly state the reasons for believing
said bill is in error. Failure of a customer to give notice to
the District of an error with his/her bill within 15 days of receipt
of bill shall constitute a waiver of any error and the bill shall
be deemed correct and final as presented.
When are you reading my meter next?
Meters are read approximately every 30 days. Our billing is set
on the 28th of each month, and we strive to read the
meter within that time frame.
Do you offer discounts for low income
customers or senior citizens?
Yes, our Lifeline Customer Assistance Program provides reduced
rates for customers of Southern California Edisons CARE
program. Simply bring in your Edison bill, which indicates that
you are a CARE participant; making you eligible for CVWDs
Lifeline program. Although we don't have a specific assistance
program for seniors, many of our senior customers participate
in the Lifeline program.
Why does CVWD charge a Deposit Fee?
The deposit fee is one method of establishing credit with the
District. Other methods include the applicant providing sufficient
evidence of creditworthiness established on another CVWD service
account, as determined solely by the Manager or his designee or
by receipt of a letter from another public water agency with the
following information confirming the customers good credit
account history for a current account with that agency - date
account was open, statement that there have been no shut off or
equivalent type notices in the last 5 years. A current account
includes an account closed at the request of the customer within
60 days of the new service request. The District must receive
a customers letter of credit prior to service start date.
How does CVWD set its rates?
CVWDs rates are set to cover what it costs to serve its
customer groups (single family residential, multi-family residential,
industrial, irrigation and commercial groups). CVWDs Board
reviews the rates and rate structure annually and seeks public
comment at Board meetings and a final public hearing before adopting rates effective July
1 of each year.
Who can I call if I have questions?
The Carpinteria Valley Water Districts can be reached at
Questions and comments can also be sent
online or mailed to:
Carpinteria Valley Water District
1301 Santa Ynez Ave
Carpinteria, CA 93013
The telephone number for the EPAs Safe Drinking Water Hotline
is (800) 426-4791.