WATER METER REPLACEMENT PROGRAM

Beginning in late August 2017, the Carpinteria Valley Water District will initiate a comprehensive water meter replacement program that will upgrade or replace approximately 4,450 meters to an automatic meter infrastructure (AMI) system. The purpose of this effort is to upgrade the District’s water distribution system with an electronic reading capability and to replace meters that have served beyond their estimated useful lives. The District plans to replace all commercial, industrial, public authority and residential water meters 2 inches and smaller in size. The estimated time of completion for the entire project is 5 months. The following is an overview of the project including public outreach, benefits of the program, and frequently asked questions

Overview:

The new system will allow meters to be read from data collectors either in a moving vehicle or mounted to infrastructure across the Carpinteria Valley. The program is being conducted as part of the District’s Efficiency program. Water meters are the devices used to measure the amount of water delivered to our customers. Replacing old water meters will ensure that the District can accurately track both individual usage for billing purposes, and also monitor and evaluate community water demands.

Public Outreach:

All impacted customers will be notified in advance with a customer notification letter or door hanger and in person prior to the installation of the new meter.

Water Sensitive Accounts:

The District recognizes that some customers require continuous water availability or require scheduled water shut-downs. These accounts will be contacted by either District staff or a representative from Pedal Valves Inc. to schedule a convenient time to complete your meter replacement.

Benefits:

• Minimize the need for personnel to go on the property
• Early detection if a leak is occurring in customer plumbing
• Improve the efficiency of meter reading and water billing
• Increase the quality of customer service by eliminating the need for estimated bills
• Real time information for customers regarding their water use patterns
• Prevent recording errors

Frequently Asked Questions:

Q: Are the new meters the same as the ones being replaced?

A: Meters will be replaced with automated ones that transmit meter readings to local receivers that forward the reads to the District. These automated meters eliminate the need to obtain readings directly from the meter and therefore improve the efficiency and lower the cost of the meter reading program.

Q: Why do meters need to be replaced?

A: As with any measuring device, meters can become less accurate as they age. Water meters have a useful life of 12 to 15 years after which the accuracy may diminish.

Q: Who will install the new meters?

A: The contractors, Pedal Valves, Inc., will replace or upgrade approximately 4,450 water meters throughout the Carpinteria Valley beginning August, 2017. The work crews will be wearing blue shirts with the logo “PVI Meter Team” and driving trucks with the same insignia.

Q: Will my water service be interrupted during the installation?

A: Yes, there will be a temporary service interruption while the meter is replaced – typically about 15 to 30 minutes. A Pedal Valve representative will inform in person each resident prior to the installation of the new meter.

Q: Do I need to be home for the meter replacement work?

A: No, you don’t need to be home.

Q: How much will the meter cost me?

A: The project will be paid for through existing District revenues.

Q: Will my water bill increase?

A: As meters age, they tend to run slower and may not measure all the water going through them. Depending on the age and accuracy of your existing meter, you may experience a higher bill due to the accuracy of your new meter. The new meters will simply record consumption more accurately.

 

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